End User Support Specialist: Givens Communities

Givens Communities · Asheville, NC

Join our team and benefit from:

  • $1,000 sign-on bonus for full-time & part-time team members
    • Paid out in increments over the first six months
  • Three major medical health insurance plans to choose from with dental and vision coverage at no additional cost
    • Free basic coverage!
  • Free short-term disability, life insurance, & access to our employee assistance program
  • Paid time off (PTO)
  • 403(b) retirement plan with up to a 6% matching
  • Educational assistance & professional development opportunities
  • Flexible spending account (FSA) & access to AFLAC & Lincoln Life insurance products
  • Plus many more!

Givens Communities, a leading nonprofit senior housing organization based in Asheville, NC, is seeking a full-time End User Support Specialist. This position reports to the Director of Technology, and the schedule is Monday through Friday, 8:30 am - 5 pm. In this role, you will provide technical support to residents and team members, prioritizing and escalating helpdesk requests based on how critical they are to our organizational processes. If you are a self-starter passionate about growing your career in the IT industry, we would love to hear from you! 

What you’ll do: 

  • Receiving maintenance requests by telephone, email, and in-person
  • Preparing work orders
  • Maintaining digital records in spreadsheets and databases
  • Organizing and coordinating the activities of department personnel and outside contractors
  • Prepare vendor invoices for payment
  • Performing administrative and organizational tasks as assigned

What you’ll need: 

  • High school diploma or GED
  • The ability to handle frequent interruptions
  • Experience using Microsoft Office, Outlook, and various computer programs
  • Exemplary customer service skills
  • Ability to multi-task, prioritize, and adapt with minimal supervision

Added plus if the candidate has a college degree! 

Compensation: starting at $18.50/hour

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